One of the reasons why collaboration is the exception rather than the norm is because so many of us don't know how to work through differences effectively – even when we want to. In the workplace, in particular, the general perception often is that conflict or disagreement is a problem, an individual failure, or bad luck.
We also lack skills that would enable us to transform stuck moments into generative, mutually beneficial outcomes. We know we want to tell the truth, yet don't know how; we know we need to hear from others, yet don't know how to do that well while holding on to what's important to us.
This particular four-week segment centers on learning the skills and practices you need in order to engage with conflict and differences so you may continue to learn how to improve your ability to collaborate in a way that works for both parties. Each week, you and Miki will look at one key aspect of collaborating with individuals using examples from participants' work lives:
- Speaking truth with care and attention to cultural norms;
- Opening to hear and integrate others' points of view ;
- Moving from conflict to dilemma: aiming for solutions that work for both of you while attending to the larger purpose; and
- Giving and receiving feedback for accelerated learning.