The Heart of Conflict

Click over image to enlarge

The Heart of Conflict

Trainer(s): Jim and Jori Manske
Media Format: Audio Download
Duration: 10 hours 10 minutes
Sessions/Tracks: 6
Production Date: 03/2009

$51.00 USD

A Telecourse Program Recording with CNVC Certified Trainers Jori Manske and Jim Manske from Maui, Hawaii, USA

Join Certified Mediators and Facilitators Jori and Jim Manske in an exploration of using Nonviolent Communication in the context of Mediation and Conflict Resolution, covering the essential elements needed in order to begin to use the NVC process during conflict situations.

Program Highlights

  • Focusing on observations, feelings, needs and requests to support people in taking responsibility for their own experience, and being compassionate with themselves
  • "Pulling by the ears" to help people hear the observations, feelings, needs and requests of the other parties in the dispute, and build compassion for each other
  • Offering "emergency first-aid empathy" when emotions are intense and people do not have the resources to listen to each other
  • Tracking and balancing the process to clarity that everyone's needs are heard and acknowledged
  • Identifying and using needs as a guideline to craft agreements
  • Using requests to find strategies, and checking to see if they work for everyone

Benefits of MP3 recordings:

  • Listen to the learning material again and again
  • Recordings are an alternative to participating in a live course
  • Use recordings to prepare for a live workshop or telecourse
  • Conveniently listen in your car, while you're jogging or while relaxing at home
  • Recordings can supplement your learning and reinforce what you already know
  • Recordings make great learning tools for your practice group


Connection Central: Nonviolent Communication Articles (NVC)